Terms and Conditions

Terms and Conditions


These Terms and Conditions shall apply to the use of Internet-related services (referred to herein as “Services”) provided by Bluetortoisewholesale.com (referred to herein as “we”, “us”, “Company”, “BTW” or “Blue Tortoise Wholesale”). All users of this site agree that the following terms and conditions and other applicable laws apply to their access and use of this site.


“Member” means a person who has registered as a member of “bluetortoisewholesale.com” and performs regular purchasing activities. To maintain your membership, you must make regular purchases, which is defined as making at least one purchase each calendar year. If a member has changed his/her registered information, the member is responsible for updating their profile.

Membership Suspension and Loss

We reserve the right to suspend or revoke membership for any reason, including:

–  Providing false information at the time of registration or in any subsequent updates

  • Interfering with others’ use of “Bluetortoisewholesale.com”

–  Violating any of our terms and regulations.

Product Content and Specifications

All features, content, specifications, products, and prices of the products and services described or depicted on this website are subject to change at any time without notice. We do our best to display the true color as the actual product, but we cannot guarantee that these colors are displayed correctly.

Privacy Policy

Blue Tortoise Wholesale collects the minimum personal information to the extent necessary to provide service to our members. BTW will not use the collected personal information for any other purpose. You can request to view and correct errors in your personal information at any time.

Members are responsible for managing their ID and password. Members should not allow their ID and password to be used by third parties. If a member finds out that his or her ID and password are stolen or used by a third party, he or she must notify the Blue Tortoise Wholesale immediately.

Shipping Limitations

If the user enters inaccurate information and damage occurs, BTW is not liable for compensation.

The company shall not be liable for any loss or damage of transportation caused by natural disasters and other force majeure reasons.

The company’s liability for loss or damage of the shipment shall expire within three days of the receipt of the shipment unless the company is notified of the omission or damage.

Possession and use of copyright restrictions

The design of this website and all text, graphics, information, content and other material displayed on or available for download from this website are either the property of or used with permission by Blue Tortoise Wholesale and are protected by United States copyright and trademark laws. Unauthorized use of information or materials may violate copyright laws, trademark laws, privacy laws, and other laws and regulations. Members who would like to use a photograph from our website for sales purposes may request permission.  (In this case, you can go to the Copyright Law section and download the form.) No photographs may be used prior to obtaining written consent from Blue Tortoise Wholesale.

Sales Policy

It is the customer’s responsibility to review and understand the sales policy before placing orders.
All retailers need a valid sales tax ID to be exempt from sales tax. All Texas Members must fax a Texas Sales Tax Resale Form before orders are processed. Please email us completed forms DOWNLOAD FORM
This site is a Wholesale Online Store.

Our minimum purchase is $50 per order.

We ship merchandise upon ability. NO BACKORDERS.

We reserve the right to close an account for any reason.

Method of payment accepted: Visa, MasterCard, Discover, Amex, Pay Pal,
We are able to ship to the US and Canada.

We ship primarily by regular UPS Ground, UPS Next Day Air, and UPS Second-Day Air. Merchandise will be shipped within 24 hours after an order is placed, excluding weekends. Order by 3:00 pm (CT) for same-day shipping, Monday through Friday. Please allow 3 to 5 business days from the date shipped for delivery.

Shipping charges are *determined and may vary from actual computerized invoice depending on destination, weight, and dimension number of the package(s) being sent.  Additional shipping and handling fees are the sole responsibility of the customer(s).

We do not guarantee that all the requested items are in stock and it will be shipped without any notifications unless there is a note in the comment section. Your credit card will be charged once you check out from our website and if there is any difference due to sold-out items, we will provide you with store credit. Store credit will appear automatically in check out processing. There is no expiration date on the store credit. You can use your store credit at any time when you shop with us.

Customers who do not pay for their orders within 48 hours/ after 48 hours, the order is automatically cancelled.


Discount Rates

Order Amount Rates
$1,000    5%

Discounts are applicable to online purchases placed through our website only.

Discounts are automatically calculated and applied at checkout.


All refunds are given in the form of store credit.

We only allow the return of defective items and they must be returned within 14 days of the invoice date for a store credit (to be used on your next purchase).
All returns must ship at the customer’s expense.
No refunds or exchanges are given on closeout (sale) items.
In order to receive a refund (store credit), returns must be shipped back to us in as-new condition and with shipping pre-paid.
Please allow 1-2 weeks for refunds to be credited.
*There will be a 20% restocking fee for refused deliveries or unsatisfactory returns.


*See the section on Shipping and Return policy for more information.

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